Microfinance Newsletter Image of women working UNCDF logo 2005: Year of Microcredit
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UNITED NATIONS CAPITAL DEVELOPMENT FUND    Microfinance

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Voices of Microfinance

Thank you to all those who contributed their expertise to provide valuable insight into the following question:

**Should MFIs have to measure and report on the social impact of their services and/or should they be held accountable for social impact?


Yes. MFI’s should be held accountable because business in all sectors, both large and SME, are facing the need to incorporate corporate social responsibility (CSR) strategies, and are being called to account for their social and environmental performance. Why should MFIs be exempt from this healthy trend? MFIs are normally launched by funders who invest precisely because MFIs promise poverty alleviation. Why should these investors not have the right to rigorous and transparent impact assessment?

MFIs use the rhetoric of social performance and poverty alleviation in their public presentation. They should be held accountable for their claims. MFIs normally justify their existence due to market failure. But markets fail for good reasons. MFIs can justify the unfair competition they present to banks only if they include and measure the social aspects of their mission.
The failure to seriously track impact assessment has resulted in sloppy reporting, which astute development practitioners use as a critique against microfinance. There is some reputation repair needed.

— Allan Bussard
Manging Director, The Integra Venture (Slovakia)



Microfinance institutions essentially exist to have positive changes to the livelihoods of poorer communities or vulnerable populations through simple financial tools. It is also usually stated that the target market for MFIs is the traditionally un-bankable population. This mandate clearly confines the operations of the MFIs in this market segment where the customers are initially profiled to be very poor and their livelihood is destined to change for the better. Hence, there is a need to measure MFIs against their performance in regard to their mission. In addition, with most MFIs transforming, most shareholders and/or donors with a social interest would like to measure their return on investment on the social scale.

— Robert Magala Lule
Marketing Officer, FINCA (Uganda)


Here, the principle “if you claim it, prove it” should apply.

If an MFI – or donor supporting an MFI – does not make an explicit claim that its services are designed and intended to achieve a positive social impact, reduce poverty, etc, there should be no requirement for it to be accountable for this.

In cases where an MFI does claim positive social impact for those accessing its services, or in cases where a donor makes a claim that its support to an MFI will deliver positive social impact, then there is a need for accountability (measurement and reporting) to assess the extent to which this is the case, and therefore whether the claim is valid.

The reason accountability is important in this case should be clear: it is well known that microfinance does not unambiguously deliver positive social impact – there may be negative, unintended consequences, or the provision of microfinance services may be badly designed or delivered. Therefore, when claims of this kind are made accountability is critical to ensure the public is not misinformed, and to avoid unfounded claims being made for public relations, fundraising or political purposes or for other reasons of expediency.

— Rebecca Dahele
Evaluation Specialist, United Nations Capital Development Fund (USA)


In principle, no! An MFI is often a private institution and should therefore not be forced to do anything else than run its business the way it feels most optimal.

However, there are 2 cases in which I believe the MFI should measure, report and be accountable for it’s social impact. First, some MFIs (typically former NGOs) have stated as part of their mission that they want to have a social impact and should therefore logically report on the progress on this and the managers should be held accountable for achieving this by the owners. Second, an MFI may have received donor funding to be used as loan funds for groups to improve social capital. If donor funds have been earmarked in such a way and the MFI accepts these funds, then the MFI must, of course, report on the progress of the use of the funds towards the goal stated by the donors.

Whether it is optimal for an MFI to combine microcredit with social goals, e.g. enhancement of social capital, is another discussion on the use of peer pressure and group morale to improve repayments. In the end, it will be a matter for each MFI to consider and solve individually.

— Helene Bie Lilleør
Centre for Applied Microeconometrics, University of Copenhagen (Denmark)


All enterprises should be socially responsible and encouraged to join Secretary-General Kofi Annan's Global Compact Initiative which has, as you know, 10 Principles, focusing on social development and rights of the people and environmental protection as well as the fight against corruption.

All companies regardless of their size need to adhere to such principles of sustainable human development which enable people and countries to attain the Millennium Development Goals. This is a matter of attitude and culture as much as anything else and does not detract from the business-like approach necessary to make the company function and break-even. Rather, it helps companies become more sustainable and better connected globally in achieving this common goal. It would therefore be good for all companies to be pro-active and measure and report on the social impact of their services.

— Patricia De Mowbray
UN Resident Representative (Cameroon)


MFIs are per se held accountable for social impact because they are established to serve a specific population of would-be entrepreneuers who are unable to provide credit history and collateral to the commercial banks. Therefore MFIs should measure the social impact of their services.

Institutions without social accountability tend to become monopolistic and irresponsible and therefore, in the absence of shareholder pressure on domestic financial institutions in poor and undeveloped countries, the potential social impact of MFIs increases in significance. By measuring and reporting on achieved social impact, MFIs directly contribute to the strengthening of financial institutions and the creation of investment opportunities in poor and less developed countries.

Lack of skill and reluctance of entrepreneuers to report on the impact of MFI services makes private equity investors reluctant to enter poor country markets, hence MFIs should measure and report on the social impact of their services in order to attract investors. Measurement of social impact of MFI services is an entry point for reporting on poverty reduction and for reporting on the achievement of the first Millenium Development Goal on eradication of poverty.

By holding MFIs accountable, the chances of increasing accountability in the system and improving the leadership of MFIs in pushing forward the concept of sustainable development will be enhanced.

— Milan Vemic
Team Leader, Sustainable Development, UNDP (Serbia and Montenegro)


While there is no doubt that microfinance has significant impact on many dimensions of poverty, there is also evidence that shows in many cases microfinance has no impact (and in comes cases it produces a negative impact).

This fuels a continuing debate about the value of microfinance, whether donors should be prioritizing microfinance and call for MFIs to continually prove their impact.

For me this debate reflects a hit-or-miss approach to microfinance whereby services are delivered with an assumption that benefits will result - it is not the quantity of the services alone that will reduce poverty, but the quality of these services. Quality should be defined in terms of the market responsiveness of the services and whether the broader development objectives are achieved.

To achieve social impact therefore, microfinance needs to be designed with intent, and MFIs need to manage their performance towards their social goals - for this they need reliable, timely and low-cost social performance information.

By monitoring and understanding who they reach and how their services can benefit clients, MFIs can be accountable through their internal performance management systems, primarily to themselves, but also to donors and to their clients.

— Anton Simanowitz
Programme Manager, Imp-Act (UK)


Of course, of course. They get subsidies and sometimes privileges in regulated activity. If only to be eligible for grants, loans, and other direct or indirect subsidies they have to report to other interested parties...like funders, for example! They should be held accountable--just like all institutions that deal with 'other people's money' there must some minimal transparency. I am discussing all those MFIs which get some sort of socially funded (public or nonprofit) subsidization. It seems that these subsidized MFIs are only some of the total of all "MFIs." The term MFI has expanded its usage in the past decade--it now seems to include all financial institutions-- and even programs like 'individual development accounts' that somehow involve 'the poor', and sometimes, also, the non-poor but less affluent population. For-profit MFIs are another matter and too complex to treat adequately here but in principle; they should not generally expect subsidies from either the government or any NGO. One last thing: the social impact in the question should mean all costs and benefits are assessed; however, we should remember that economic life is a process, so more than just the traditional economist's measures of static gains and losses should be included. Bottom line: all fundersneed honest and critical information in order to effectively allocate their limited subsidies; the poor (savers, borrowers, other community members) and their advocates need relevant and thoughtful reports from MFIs that operate in their communities. And, of course, we all should want to minimize the likelihood of fraud and corruption--anyone who watches the financial sector working among poor people, or reads financial history, knows that finance attracts some of the greediest and cleverest scoundrels in the economy.

— Dr. Charles Rock
Professor, Dept.of Economics, Rollins College (USA)


Since inception, what we know as microfinance today has represented a radical departure in philosophy, operation and overall vision to the traditional views of poverty and the poor. Simply put, traditional views tended to see the poor as helpless victims needing expensive holistic strategies while pioneers such as Accion and Grameen operated more in the view of what could be called the " client paradigm" and presented clients as worthy of services and willing to pay a fair price. Over and over we saw it was access to service more than subsidy of interest rates that were preeminent in the concern of these clients. This is particularly true for two reasons: 1) for subsidized credit the hidden transaction costs in a majority of cases (time/transport/bribes etc) make the true cost much higher PLUS often these programmes are not reliable for multi year periods as they depend on annual requests for government replenishment, and 2) the reality in a vast majority of cases throughout all cultures informal sector credit and savings mechanisms which the poor depend on are, using conventional banking norms for calculating effective rates of interest, astronomical in their cost.

Within this view there is a basic reality whereby microfinance is considered self-evaluating whereby clients by their repayment rates and institutions by their ability (mostly after initial often substantial subsidy) are able to be viable signifies a win-win proposition. Of course there can be abuses and the "debt trap" occurs at all stratas of income from the poorest to the richest and from all forms of formal and informal credit services. That is why institutional sustainability includes the ability to identify the right client and commitment to human dignity which requires the write off of non performing loans using practices consonant to basic client rights (unlike informal systems where the consequences are dire and even life threatening).

Having said this I will note that I have always advocated that it is an obligation of donors to understand the impact of these services on the poor and the poorest. HOWEVER this should be funded and managed as a separate activity to an MFI's work for two basic reasons: cost and the need for independent perspective. Good MFIs do many forms of classic market research which does enter into the sphere of social and economic impact at the household level for the purpose of designing products tailored to the needs of their clients. This work, while invaluable as an input to more sophisticated social impact analysis, is not sufficient to answer a much more scientific proposition (which can only be done properly with random sampling of non-participating households).

In general a poor household operates as an inter-related economic entity involving a nuclear family but more often than not also including other relations. It is in effect a conglomerate of multiple marginal activities that vary from selling labor part time to periodic trading activities to cultivation of crops to raising of livestock etc. Each of which requires a cash flow analysis and deep understanding of the complex market relationships (hidden costs and obligations) incurred by the various members of the family in these various activities.

This theme has been debated continually. With millions of clients (not to mention countless billions of transactions of institutions which are today financially viable), it is sad that the donor community has not properly funded a joint activity on a country basis that delves into the impact of microfinance on the poor at the level that would satisfy all. Maybe this can be an achievement of the Year of Microcredit.

— Henry Jackelen
Resident Coordinator and UNDP Resident Representative (Paraguay)