Managing a Mobile Money Agent Network in Fiji

Lessons learnt from improving a rural agent network.

In October 2017 Vodafone Fiji, with the support of PFIP, set up an Innovation Lab: an environment where solutions could be designed and tested, away from regular operations at Vodafone. One of the first challenges this Innovation Lab took on was the revamping of its rural agent network.

In this publication, we share insights on how the pilot to improve the agent network performance was designed and tested as well as what iterations finally resulted in a growth of the active agents in rural areas in Fiji. These insights are structured along the key elements of agent network management