OPENING: Monday, February 29th

Opening Speech: Dominic Sam, UNDP Country Director | Audio

Welcoming Remarks: Ambassador Elkanah Odembo, Country Director, CARE International Ghana | Audio

Innovations in Digital Financial Services in Ghana: Buddy Buruku, CGAP | PDF | Audio

Introduction to the Ghanaian Context in DFS: Madeleine Apenteng, Head of Financial Sector Division, Ghana Ministry of Finance | Audio

Panel Discussion on Digital Innovations in Ghana | Audio

• Pamela Eser, UNCDF MicroLead Programme Advisor (Moderator)
• Eli Hini, Mobile Money Commercial Senior Manager, MTN Ghana
• Nana Obeng-Brentuo, Head of Agency Banking, Fidelity Bank
• Tony Fosu, Chief Executive Officer, Sinapi Aba Savings and Loan

DAY 1: Tuesday, March 1st

Full Group Sessions

Panel Discussion: The Business Case for Small Savers |PDF | Audio

• Cathleen Tobin, Director Consumer Insights & Engagement, Women’s World Banking
• Mercus Chigoga, Head of Personal and Business Banking, NBS Bank
• Remy Iyikirenga Mukara, Savings Coordinator, WOCCU Rwanda
• Ranjith Hettiarachchi, Project Manager/Chief of Technical Team, ACCU Myanmar

Panel Discussion: Linking the Cash Box to the “Bank” | Audio

• Azaratou Sondo/Nignan, Director of Marketing and Communication, RCPB | PDF 1 | PDF 2
• Joyce Kulwa, Program Initiative Manager, CARE Tanzania | PDF
• Hamisi Chimwaga, Project Coordinator, Mwanga Community Bank

Breakout Sessions

Breakout Session 1: Developing and Managing Agent Networks | PDF| PDF

• Nana Obeng-Brentuo, Head of Agency Banking, Fidelity Bank
• Ntaja Ntandaza, Manager, NBS Bank

Breakout Session 2: Delivering Services through POS vs. Mobile-banking Products | PDF

• Vincent Amponsah, Project Manager, Sinapi Aba Savings and Loan
• Eric Kenkolla, Head of ICT, CEC
• Telesphore Afouda, Director of Commercial Marketing and Development, CPEC

Breakout Session 3: Managing Risks Related to Branchless Banking | PDF | Audio
Eric Sena-Morttey, Manager of Operations Support, Fidelity Bank

DAY 3: Thursday, March 3rd

Full Group Sessions

Panel Discussion: Leveraging Agent Networks to Reach the Unreached

• Ntaja Ntandaza, Manager, NBS Bank | Audio | PDF
• Eric Kenkolla, Head of ICT, CEC
• Nana Obeng-Brentuo, Head of Agency Banking, Fidelity Bank

Workshop: Innovations in Digital Financial Services

• Philippe Breul, Senior Digital Finance Expert, PHB Development | Audio
• Aurelie Wildt Dagneaux, Microfinance and Social Performance Expert, PHB Development | PDF

Plenary: Keeping Clients Active Once They Are Linked

• Santiago Sanchez Guiu, Research Manager, Innovations for Poverty Action Ghana
• Jeff Abrams, Acting Director – Supply-side Analytics, Bankable Frontier Associates | Audio | PDF | PDF

Workshop: Alternative Delivery Channels Workshop | Audio

• Jeff Abrams, Acting Director – Supply-side Analytics, Bankable Frontier Associates | PDF
• Blaine Stephens, Chief Operating Officer, The MIX Market | PDF

MicroLead Mid-term Evaluation Quiz: Pamela Eser, UNCDF MicroLead Programme Advisor | PDF | Audio

Breakout Sessions

Breakout Session 1: Implementation of Client Journey Mapping | PDF | Audio

• Dana Lunberry, Senior Program Manager, Opportunity International
• Kwaku Acheampong, Corporate Planning Reporting & Strategy, Sinapi Aba Savings and Loan

Breakout Session 2: Educating Clients to Increase Capability

• Christian Loupeda, Director of Financial Inclusion, Freedom From Hunger | PDF | Audio
• Nadege Gbaguidi, Freedom From Hunger Mali

Breakout Session 3: Improving Customer Engagement | Audio

• Furgassa Hirpha, Operations Manager, Buusaa Gonofaa
• Jennifer Ferreri, Senior Program Manager, MEDA | PDF
• Nathan Barigye, Business Growth and Development Supervisor, UGAFODE | PDF

Breakout Session 4: Meeting an Untapped Demand: Keeping a Focus on Women

• Ramatolie Saho, Senior Associate – Savings, Women’s World Banking | PDF
• Collins Njiru Mukangu, Head of Operations, Equity Bank Tanzania | PDF

DAY 4: Friday, March 4th

Get Inspired About Digital Financial Services: Daniel Asare-Kyei, Managing Director, ESOKO Ghana | PDF | Audio